After your order is received and payment is verified, it may take up to 48 hours to process and ship your order (this does not include weekends or holidays). Purchases made after 4pm EST/1pm PST will not be processed until the next business day. If you order after our 4pm EST/1pm PST cutoff on a Friday, your order will likely be processed on the following Monday.
For cancellations, returns and exchanges, please refer to our exchange policy in the returns section. Returns and exchanges may incur a restocking fee. Please contact us immediately in the event that you need to cancel an order. If your order was automatically cancelled after having been placed, chances are that our system flagged your order as fraudulent. If you are certain that this is happening in error and this issue repeats itself please contact us for assistance.
If you received a damaged item, please contact us as soon as possible so that our customer service team can resolve the issue.
Waldan Watches are currently only available for shipping in the United States and its territories. International shipping options will be made available as soon as 2021.
All "Heritage" collection Waldan Watches offer a physical warranty that covers manufacturer's defects for a period of two (2) years after the original purchase date of the wristwatch, identifiable in the Waldan system by the order confirmation number of the watch purchase. Additionally, Waldan offers a mechanical warranty covering any manufacturer's defects with the movement for a period of five (5) years from the original purchase date of the wristwatch. This warranty does not apply to or cover any damage, abuse, misuse or accidents that are user inflicted. This warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt or order numbers.
All "Classics" collection Waldan Watches offer a mechanical warranty that covers manufacturer's defects for a period of two (2) years after the original purchase date of the wristwatch and guarantees accuracy. This warranty does not apply to or cover any damage, abuse, misuse or accidents that are user inflicted. This warranty does not cover water damage, normal wear and tear, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt or order numbers. Please contact the retailer which you purchased the watch from to initiate a warranty request.
All Waldan "Heritage" watches can be serviced if need be by the submission of a service request. Please contact our service team at service@waldanwatches.com to initiate a service request. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt or order numbers
All Waldan "Classics" watches can be serviced if need be by the submission of a service request. Please contact the retailer where you purchased your Waldan Watch to initiate a service request. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt or order numbers.
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